Last Updated: Apr 14, 2025
Introduction
TalkshakIM ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains our practices regarding the collection, use, and protection of your information when you use our messaging and calling services.
By using TalkshakIM, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.
Information We Collect
We collect only what's necessary to provide our services effectively:
Registration Information
- Phone number: Used solely for account verification via SMS through trusted providers like Twilio and Vonage
Contact Information
- Contact list: Used to connect you with existing users (with your permission). We don't store this information on our servers.
Communication Data
- Messages: End-to-end encrypted content visible only to participants
- Media files: Encrypted photos and videos shared in chats
- Call metadata: Time and duration of calls (encrypted)
Notification Data
- Device tokens: Used with Firebase Cloud Messaging (FCM) for push notifications
How We Use Your Information
Your data enables these core services:
- Account setup: Phone verification for secure access
- Messaging: Connecting you with other users
- Notifications: Alerting you to new messages via FCM
- Service improvement: Enhancing performance based on usage patterns
- Security: Preventing fraud and unauthorized access
Message content remains end-to-end encrypted at all times
Data Security
We implement robust protection measures:
- End-to-end encryption: All communications secured
- Industry standards: AES-256 encryption for stored data
- Regular audits: Continuous security assessments
Data Protection in Transit
Your data stays protected during transmission:
- TLS 1.2+ encryption: All communications secured with perfect forward secrecy
- Modern protocols: Only strong cipher suites supported
- Continuous testing: Regular security configuration audits
Data Sharing
- We don't share personal data with third parties except when legally required or necessary for service operation.
- Your phone number remains private unless you choose to share it within the app.
Data Retention
We keep data only as long as needed:
- Account data: Maintained while active, deleted upon request
- Messages: Encrypted storage for up to 30 days
- Media: Deleted immediately after delivery
Your Rights
You control your information:
- Update: Correct inaccurate information
- Delete: Remove your data completely
Contact List Matching
Our contact matching feature:
- Helps connect you with existing users
- Processes contacts only for matching purposes
- Doesn't store or share your contact list
Account Deletion
- Permanently delete your account anytime through the app
- Removes all associated data from our servers
Children’s Privacy
Our app is suitable for users aged 12 and above and may be used by children under 13 only with parental guidance. We do not knowingly collect personal information from children under 13 without parental consent. If you are a parent and believe your child has shared personal data, please contact us at [email protected], and we will remove the information.
Policy Updates
We may update this policy by:
- Updating the "Last Updated" date
- Notifying users of significant changes
- Providing advance notice when required
Continued use after changes means you accept the updated terms.
Contact Us
For privacy questions or concerns (Request to delete account or delete data):
Back to Home